Members don't quit on renewal day. They quit two weeks earlier.
By the time a renewal lapses, the decision was made a fortnight ago and nobody noticed. Kynvelo watches attendance, flags the drift, and puts the member in front of your front desk while there is still something to save.
Works with the fingerprint and card readers you already own. No hardware lock-in.
Today's red list
5 members · sorted by days absent- Rahul Sharma+91 98••• ••210
11 days absent · Quarterly · trainer Priya
- Neha Iyer+91 99••• ••884
13 days absent · Monthly · trainer Unassigned
- Arjun Menon+91 97••• ••145
18 days absent · Half-yearly · trainer Vikram
Priya is contacting them now
- Sana Qureshi+91 98••• ••377
20 days absent · Monthly · trainer Priya
- Deepak Rao+91 96••• ••502
31 days absent · Annual · trainer Vikram
What quiet churn costs you.
Your member count and your monthly fee. The rest is arithmetic you can check.
Industry figures for Indian gyms commonly fall between 3% and 6%. Set it to what your own records show.
This is your assumption, not our claim. We have no published recovery figure to quote yet.
Revenue recovered per year
₹4,53,600
- Members drifting each month
- 12.0
- Of those, recovered
- 4.2
- Revenue still lost each year
- ₹12,96,000
How this is calculated
members × lapse rate × recovery rate × fee × 6 months × 12
A recovered member is credited with 6 months of fees — the average remainder of a year. Excludes GST, add-on revenue and your own follow-up effort, none of which we can model for you.
One loop, running whether you're watching or not.
Each step hands off to the next automatically. The only manual action is the phone call — and Kynvelo tells you exactly who to ring.
- 01
Attendance is recorded
The reader integration is built for the ZKTeco/eSSL push protocol and needs a pilot with your hardware. No reader? A screen by the door shows a code members scan with the app, or the desk checks them in by hand with a reason. Every entry has a time and a name.
- 02
Drift is detected
Seven days without a visit puts an active member on the red list, sorted into 7–14, 15–21 and 22+ day tiers. Frozen and ended memberships stay off it, so the list stays actionable.
- 03
Someone actually calls
Opening a case locks it to you for 30 minutes, so two staff never call the same member. From there one tap opens WhatsApp or the dialer, and what happened is logged against the case.
- 04
The renewal collects itself
Reminders 7 days before the plan ends, the day before and on the day, in the app and on WhatsApp if you turn it on. The member renews on their own phone over UPI, and the membership extends only once the gateway confirms.
Your members get the whole app, in your name.
Retention software that only helps you chase people is half a product. The other half is giving them a reason to come back on their own.
Their day
Today's workout, calories, steps and water, and their streak of visits to your gym.
Their training
Ready programs that set the next weight, routines and records, and trainers can edit their plan.
Their food
Meal scan, voice or typing, with numbers checked against real food databases.
Your colour, your name on it. See the branding controls.
Runs the rest of the gym too.
Doors, staff pay, lockers, trainers and classes, in the same place as your members.
The door
- Readers you already own
- Fingerprint, face and card readers log every visit. Unknown or lapsed punches wait for the desk.
- A desk app for Windows
- Installs once and opens by itself when the desk PC starts.
The team
- Pay sheet
- Fixed or per-day salary, optional PF, ESI and TDS, and trainer commission per session.
- Trainers
- A Today list, sessions booked and marked done, and client plans they can edit.
- Every role its own screens
- Owner, manager, desk, trainer and dietitian each see only their own work.
The floor
- Lockers and extras
- Sell lockers, steam and other extras with an end date. Members see what they have.
- Classes
- Timetable, booking, waitlist and attendance.
- Plan reminders and receipts on WhatsApp, if you turn it on.
Front door · fingerprint
- 06:02Rohit SharmaIn
- 06:05Meera IyerIn
- 06:11M-5120Plan ended · waiting for the desk
- 06:14Arjun RaoIn
Front door reader, this morning.
Pay sheet · September
3 staff
| Name | Days | Salary | Commission |
|---|---|---|---|
| Ravi · Trainer | 26 | ₹18,000 | ₹4,200 |
| Sneha · Front desk | 25 | ₹14,500 | – |
| Imran · Trainer | 24 | ₹16,600 | ₹3,150 |
PF and ESI off · TDS off · commission ₹150 per session
The pay sheet, worked out from attendance and sessions.
Initiated is not paid.
A membership extends when the payment gateway confirms it, never when a browser says so. Cash and card at the desk land in the same ledger, receipted and attributed to the staff member who took them.
Today's collections
Cash, card and UPI in one ledger- Rahul Sharma₹3,600Paid
UPI · self-service — Gateway webhook verified · membership extended
- Neha Iyer₹1,200Initiated
UPI · self-service — Not extended yet — awaiting gateway confirmation
- Arjun Menon₹7,200Reconciled
Cash at desk · Priya — Receipt sent · locked to Priya's shift
- Sana Qureshi₹1,200Reconciled
Card machine · desk — Matched against the POS batch total
- Collected today
- ₹12,000
- Awaiting confirmation
- ₹1,200
A numbered receipt for every payment, generated automatically. Your accountant gets a CSV; the member gets a printable receipt.
Start with one gate.
Set up your plans, import your member list and connect your reader. Fourteen days, no card.
Questions owners ask first
The detail — the audit log, add-on revenue, branding, and what Kynvelo deliberately does not do — is on the features page.
Training on your own?
The member app works with or without a gym, from ₹99 a month.